Support
How can we help?
Our UK-based team is here for landlords, letting agents and tenants using PAM. Email us any time — we reply to every message within one business day.
Email support
The fastest way to reach us. We reply within one business day, Monday to Friday.
support@propertyaimanager.comUsing the PAM app?
Having trouble with the iOS or Android app? Email us with your account email and a short description and we'll sort it.
support@propertyaimanager.comSales & demos
Not a customer yet? See PAM on your own portfolio and get set up with our team.
sales@propertyaimanager.comHelp topics
Guides & self-serve help.
Getting started
Set up your properties, tenancies and compliance in PAM.
MTD & tax
File your SA105 property income to HMRC, made simple.
Compliance & certificates
EICR, gas safety and EPC — what you need and when.
Plans & billing
Change plan, update payment or cancel anytime.
Looking for something else? Browse all our landlord guides or free tools.
Common questions
Answers, fast.
How do I contact PAM support?
Email support@propertyaimanager.com and our UK-based team will reply within one business day (Monday to Friday). Including your account email helps us help you faster.
How quickly will I get a reply?
We aim to respond to every support email within one business day, Monday to Friday. Urgent account issues are prioritised.
I'm a tenant using the PAM app — how do I get help?
For questions about your tenancy, rent or maintenance, message your landlord directly in the PAM app. For a technical problem with the app itself, email support@propertyaimanager.com.
How do I reset my password?
On the sign-in screen, tap Forgot password and follow the email link to set a new one. If the email doesn't arrive, contact support@propertyaimanager.com.
How do I manage or cancel my subscription?
Open Settings → Billing in the PAM portal to change your plan or cancel anytime. You can also email support@propertyaimanager.com and we'll help.
How is my data protected?
PAM stores your data securely and handles it in line with UK GDPR. See our Privacy Policy for how we collect, use and protect your information, and how to make a data request.
Who you're dealing with
In the UK, PAM is operated byLet Safe Limited
Product of
PAM Property AI Manager Inc
Company No. 10668082
8080 Westpark Drive, Houston, TX 77063, United States
Support hours
Monday to Friday, 9am–5pm UK timeEmail is answered within one business day.
For data and privacy requests, see our Privacy Policy and Terms of Service.